How 9-1-1 Works
 Osage
County is served by an Enhanced 9-1-1 system. This means that the name, address and phone number
of the traditional land line telephone used to dial 9-1-1 is displayed on a computer screen at
the 9-1-1 center.
When you dial 9-1-1 from a cell phone, only your phone number and cell phone
provider, (i.e. Cingular or Sprint) are displayed. Cell phones are not as precise as the
traditional telephone and you should be prepared to give a location when you call
from a cell phone. Read more
about cell phones and 9-1-1.
Voice Over Internet Protocol (VoIP) phone service varies depending on the service provider. Osage County is
capable of receiving 9-1-1 calls from VoIP users. VoIP Enhanced 9-1-1 Calling , is routed over a
dedicated 9-1-1 network and arrives at your local 9-1-1 dispatch center with both customer
registered location and callback number. Please read the fine print from your provider about
9-1-1 and see http://www.911voip.org/
to learn more. To our knowledge, there are no VoIP customers in Osage County. If you are a VoIP
customer currently living in Osage County, please let us know so we can update your information
in the 9-1-1 database.
Combining location information with questions asked of the caller, the
call-taker determines which emergency agency, or agencies, should respond to the scene. The
department(s) are then notified to respond by a 9-1-1 dispatcher. All 9-1-1 calls are to be
dispatched within 60 seconds of being answered! This time may vary based on the amount of
information the caller gives the dispatcher and the speed in which they give it.
If you have additional questions about 9-1-1 please view our
Frequently asked question page. |
